Customer service

I went with Debt Rescue to assist with my accounts in 2017. In 2020 I've found out that the fixed my bond via court order. So now my bank don't want to bring my rates down. It's now been 6 months that I've been fighting with both parties. Note I've stopped paying them since last year March about. I'm paying my own accounts. They said the only time they can help is when I start paying them directly and I refuse so. I've already settled 2 or 3 accounts in last year. The The debts I'm paying now are all happy with the amount I'm paying. Like I said It's only the the rated with the bank.