1 reviews | Active since May 2025
Completely Drained from this.
The amount of emails, complaints and phone calls I have made to find out what is going on, why creditors are telling me they are not getting paid and just wanting to be kept up to date is ridiculous. Speak to customer service and they confirm payment was last made December and your debt review was terminated and I have no idea what is going on. As a client I have spent hours trying to get a straight answer bit I get nothing. Log a complaint, nothing comes of it. I have a debt counselor assigned to me but I have never heard anything from her, no explanations about anything, not a word but I pay every month.
This has been the most stressful process and it's going on a year now. My emails are ignored, tickets resolved just o get them closed. Half my salary every month, struggling to get by and on top of it all, creditors still phoning, emailing, smses that I am charged for, then just add it to the account.
I don't know what more to do.
Thank you for sharing your experience. We want to sincerely acknowledge the frustration and distress this situation has caused you. We understand how overwhelming it must be—especially when you're trying to do the right thing and feel like you're not getting the support or clarity you need.
Your concerns about unanswered emails, lack of communication, and confusion around creditor payments and your debt review status are serious, and we are treating this with urgency. While we cannot confirm the details without a full review, we assure you that this is not the level of service we aim to provide.
Customer service is critical to us, and we’re committed to addressing this matter fully. A senior team member will be in touch with you directly to investigate, clarify your current status, and help resolve the issues raised.
Thank you again for bringing this to our attention.
Kind Regards
Marlize
Debt Rescue
Thank you for sharing your experience. We want to sincerely acknowledge the frustration and distress this situation has caused you. We understand how overwhelming it must be—especially when you're trying to do the right thing and feel like you're not getting the support or clarity you need.
Your concerns about unanswered emails, lack of communication, and confusion around creditor payments and your debt review status are serious, and we are treating this with urgency. While we cannot confirm the details without a full review, we assure you that this is not the level of service we aim to provide.
Customer service is critical to us, and we’re committed to addressing this matter fully. A senior team member will be in touch with you directly to investigate, clarify your current status, and help resolve the issues raised.
Thank you again for bringing this to our attention.
Kind Regards
Marlize
Debt Rescue
Marlize, not a single thing that you said in your reply has been met. Customer service cannot be critical to an establishment when almost a month later you still have not clarified, emails still being ignored, my DC assigned to me still had no interest in making contact, legal proceedings being pursued due to NO PAYMENTS being received, court dates moved and no one is interested in informing me.
Marlize, not a single thing that you said in your reply has been met. Customer service cannot be critical to an establishment when almost a month later you still have not clarified, emails still being ignored, my DC assigned to me still had no interest in making contact, legal proceedings being pursued due to NO PAYMENTS being received, court dates moved and no one is interested in informing me.