Complaint Regarding Poor Service from Debt Rescue

I am writing to express my deep dissatisfaction with the service I received from Debt Rescue, particularly from their representative Ashnie Naidoo. Since May 2021, this company has done nothing but cause me immense frustration and depression. Despite my efforts to seek a resolution regarding my debt review process, the lack of accountability and support from their team has been unacceptable.

1. Inadequate Communication I have repeatedly sought clarification on several issues, but the responses have been vague and dismissive. It appears that my concerns are not being taken seriously, leading to further frustration.

2. Misrepresentation of Creditors The inclusion of certain creditors during my debt review was done without valid agreements or transactions. This serious error has negatively impacted my credit standing, and the company has failed to provide satisfactory explanations despite my numerous complaints.

3. Failure to Assist I requested help in resolving my issues, yet Debt Rescue has consistently neglected this duty. They claim to be a third party, yet they had no problem taking my payments directly. This inconsistency raises serious questions about their accountability.

4. Unresolved Complaints My previous complaints have been closed without any satisfactory resolution. During a recent phone call, I felt belittled, as if I was being made out to be stupid for not understanding the situation as if I couldn't read the email provided. Additionally, I find it unacceptable that Ashnie Naidoo's responses frequently suggest that I should contact the National Credit Regulator (NCR) if I'm unhappy with their service, demonstrating a clear lack of concern for my issues or any accountability for their actions.