AC
Andre C

1 reviews | Active since Apr 2022

27 Mar 2023, 11:42

Complaint

In the event that a review is written the information must be true and malice free. The information must also be in the public interest. This has been my experience with this Company. In the event that are thinking of signing up immediately make sure that your Cashflow makes provision that by the time the order is granted you would have to accept that not all the creditors will accept their proposal. When you get feedback from this Company regarding a creditor Case law is quoted. You basically have to accept the increased proposal. Secondly negotiations with creditors are not based for example that 1 creditor will be paid long before another and more funds will be available to pay a larger creditor and accordingly, the initial offer is acceptable. You as a consumer must constantly follow matters up with this Company. Similar to other reviews you do not get assisted. I could only in the end get assistance from Careen Moloto. She assisted me with queries updates etc. You may speak to your debt counsellor once. The second time she will be too busy to assist but is not everybody busy? The Manger may answer 1 of your queries and from there none. I trust like the other reviews I read that I will not overpay the debt.

0
Replies (3)
Debt Rescue
Debt Rescue's reply27 Mar 2023, 12:56
Official
Good day,  Thank you for bringing this matter to our attention and affording us the opportunity to assist.
  
 It is never our intention to cause you any frustration.
  
We confirm that one of our Complaints Resolution Consultant  will attend to your complain and provide you with feedback.

Debt Rescue Team 

AC
Andre C's update27 Mar 2023, 13:12
Reviewer Update
This is a standard reply......, Copy and paste!
Debt Rescue
Debt Rescue's reply31 Mar 2023, 09:00
Official
Good day.

We just want to find out if you have been assisted?

Regards.