Closed Account is now Active

Item: Debt Rescue
Rating: 1
Author: Sandile S

Can someone explain why an account that was fully paid and closed last year is now listed as active with a positive balance? Ticket number 739164 was created, but it seems this issue won’t be resolved in time for the next funds distribution date.

Helpful (0)

Replies (3)

Debt Rescue's replyOfficial

16 Jan 2025, 07:34

Good day Sandile

I will investigate the matter and revert back to shortly via email

Regards
Marlize
Debt Rescue

Debt Rescue's reply16 Jan 2025, 07:34

Official

Good day Sandile

I will investigate the matter and revert back to shortly via email

Regards
Marlize
Debt Rescue

Sandile S's updateReviewer Update

16 Jan 2025, 09:09

Hi Marlize,

Thank you so much for resolving the issue so quickly. I truly appreciate your prompt assistance and efficiency in addressing this matter, it made a big difference.

Your support doesn’t go unnoticed, and I’m grateful for your help.

Best regards,
Sandile

Sandile S's update16 Jan 2025, 09:09

Reviewer Update

Debt Rescue's replyOfficial

16 Jan 2025, 09:12

Good dau Sandile,

Thank you always a pleasure to assist you

Regards
Marlize

Debt Rescue's reply16 Jan 2025, 09:12

Official

Good dau Sandile,

Thank you always a pleasure to assist you

Regards
Marlize