Cleared my debt, but Debt Review doesn't clear my name

I have put myself under debt review a couple of years ago work Debt Rescue. In January I payed off all my debt. Till this day I'm struggling to get my name cleared and to get out of debt review. I have requested several times for this matter to be solved without any feedback. They want me to get all the clearance letters. This is not my job. There is just no service or proper feedback.