NA
Nthabiseng A
1 reviews | Active since Jul 2016
26 Jun 2025, 13:20
Clearance certificate
I am writing this with a heavy heart. My life has been stuck as I cannot get a clearance certificate.. Everywhere I go I am being told a clearance certificate was issued by debt rescue but when I call debt rescue I am told I am not on their system and now it means I cannot get debt anywhere as I cannot get clearance. If I am not on the system it clearly shows I was never on debt review with your company. Why can I be given a letter indicating that I am not on debt review. I keep on sending emails and making calls each day and my emails are ignored.
Helpful (0)
Replies (5)0
Replies (5)
Debt Rescue's replyOfficial
26 Jun 2025, 13:40Good day Nthabiseng,
We are truly sorry to hear about the distress this matter has caused you. Your concerns regarding the clearance certificate and the conflicting information you've received are taken very seriously. Please be assured that we are escalating this as a priority, and our team is currently investigating the issue to determine exactly what happened and how best to resolve it.
Thank you for your patience — we will be in touch shortly.
Kind Regards
Marlize
Debt Rescue
We are truly sorry to hear about the distress this matter has caused you. Your concerns regarding the clearance certificate and the conflicting information you've received are taken very seriously. Please be assured that we are escalating this as a priority, and our team is currently investigating the issue to determine exactly what happened and how best to resolve it.
Thank you for your patience — we will be in touch shortly.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply26 Jun 2025, 13:40
Official
Good day Nthabiseng,
We are truly sorry to hear about the distress this matter has caused you. Your concerns regarding the clearance certificate and the conflicting information you've received are taken very seriously. Please be assured that we are escalating this as a priority, and our team is currently investigating the issue to determine exactly what happened and how best to resolve it.
Thank you for your patience — we will be in touch shortly.
Kind Regards
Marlize
Debt Rescue
We are truly sorry to hear about the distress this matter has caused you. Your concerns regarding the clearance certificate and the conflicting information you've received are taken very seriously. Please be assured that we are escalating this as a priority, and our team is currently investigating the issue to determine exactly what happened and how best to resolve it.
Thank you for your patience — we will be in touch shortly.
Kind Regards
Marlize
Debt Rescue
NA
Nthabiseng A's updateReviewer Update
26 Jun 2025, 15:23Thank you for the response I hope it will be sorted out quickly as I have a month following up, I would be ideal to be given a turnaround time as this matter has been in the office for long.
NA
Nthabiseng A's update26 Jun 2025, 15:23
Reviewer Update
Thank you for the response I hope it will be sorted out quickly as I have a month following up, I would be ideal to be given a turnaround time as this matter has been in the office for long.
Debt Rescue's replyOfficial
26 Jun 2025, 15:25Good day
The matter was escalated to the Team leader in the clearance dept for urgent assistance
Regards
Marlize
The matter was escalated to the Team leader in the clearance dept for urgent assistance
Regards
Marlize
Debt Rescue's reply26 Jun 2025, 15:25
Official
Good day
The matter was escalated to the Team leader in the clearance dept for urgent assistance
Regards
Marlize
The matter was escalated to the Team leader in the clearance dept for urgent assistance
Regards
Marlize
Debt Rescue's replyOfficial
27 Jun 2025, 14:45Good day Nthabiseng,
Your case has been resolved and an update has been sent to you via email. Thanks for your patience.
Kind Regards
Marlize
Debt Rescue
Your case has been resolved and an update has been sent to you via email. Thanks for your patience.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply27 Jun 2025, 14:45
Official
Good day Nthabiseng,
Your case has been resolved and an update has been sent to you via email. Thanks for your patience.
Kind Regards
Marlize
Debt Rescue
Your case has been resolved and an update has been sent to you via email. Thanks for your patience.
Kind Regards
Marlize
Debt Rescue
NA
Nthabiseng A's updateReviewer Update
27 Jun 2025, 16:46Thank you prioritising the matter and for prompt response. I hope I will get the assistance that I sought .
NA
Nthabiseng A's update27 Jun 2025, 16:46
Reviewer Update
Thank you prioritising the matter and for prompt response. I hope I will get the assistance that I sought .