Catch a wake up then you wont loose customers

So, for the past few month Debt rescue has not been paying one of my accounts, when i started following up i asked what was going on and they kept saying they need statements, the creditor did not send it to them apparently.

on the 19th of August i requested that this service is cancelled. On the 26th Of August i was asked what they can do to have me not cancel, i told them i will pay the creditors myself. 27th of August i phoned and spoke to the lady, she then sent me a cancellation letter and rudely told me that she has 48 hours and then the next department has 48 hours, which is fine i understand this. 6 September i followed up i was told the departments are busy with it. 13 September i followed up again i don't get a response from them. 14 September sent to a different email address and was no response. 15 September asked again what was going on still no response. 16 September asked again no response.

i have also been trying to call but no one in the departments answer? What the hell am i suppose to do to get them to cancel? They need to cancel my debit order cause i cant cancel it myself. So they wanted me to stay but i have been receiving bad service like this the hole year.

Some of my account i actually owe the creditors now more then what should, and i have been doing this since 2018 and the only thing that has dropped was my car payment.

CANCEL MY DEBIT ORDER!!!!!!!!!!