Can't complain about the service - there is none. The client has to do everything themself

I am at my wits end with these clowns. I am selling my house to pay off all of my debt review. In January I lost it with them because my outstanding balances were higher than my initial balances. Getting any information out of debt rescue has been an absolute joke. I then decided to contact my creditors directly to see what the ACTUAL figure is as this will be the deciding factor in accepting or declining an offer to purchase. Turns out I owe less than half of what my DR statement says! And 2 of the accounts have been settled...yet debt rescue is blindly paying without MANAGING MY DEBT! I pay a monthly fee for a robot to click transfer to my creditors it seems. Lately ABSA has been harassing me for a credit card which is included in the debt review. I have been reaching out to DR for a month. And all they say is that they have requested paid up letters and updated figures. This does not get a creditor off of my back!! And by harassing I mean 11 to 15 phone calls a day. Another credit card - I checked the statement and the interest being charged is higher than the court order. I have queried this with D.R about 8 times and nothing. Trying to reach them telephonically is absolutely impossible because all circuits are either always busy or rings into oblivion. Emails are ignored almost as well as what UNISA does. My house is transferring any day now and I have no idea how to go about settling with my creditors and clearing my name. I will probably have to contact them myself as I have been doing for the past 5 months, and bypass D.R entirely so that something actually happens - despite paying a monthly fee