TK
Tshepo K

1 reviews | Active since Jun 2019

14 Dec 2021, 22:58

Bad Service Recieved

I thought I am going to swear at debt rescue for unacceptable and ridiculously bad service recieved

Then i just decided to write a review about my experience, i volunterily app**** for debt counseling with debt rescue, my account was handled fine from 2015 to 2017 until I found out that balances on my statements were a lie and my car was going to be repossessed, I stopped paying though debt rescue

Some of my accounts were fully paid by debt rescue, this year I managed to pay off all of the debts and ask debt rescue to get my clearance certificate, I gave them the paid off letters I had and a latest clear credit report,

Yhoooo, the not so nice refused to assist me, asking for all paid up letters even though I told tell they should have them as they paid off the accounts before I stopped paying through them and the was a clear credit report to prove I no longer owe anyone except my bond

I then changed the debt counsellor and as I type this, the flag was removed in 2 weeks and I am unless to apply for credit again

Just a warning to some of u, U will not be assisted by debt rescue, they will collect ur money and leave you even more miserable, I know someone close to me that suffered safe fate with debt rescue.

If u having same problem, just change ur debt counsellor and get assistance, unfortunately u will pay the other counsellor for their service, which is what u have paid debt rescue before

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Replies (1)
Debt Rescue
Debt Rescue's reply15 Dec 2021, 09:36
Official
Good day, 
 
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
 
 It is never our intention to cause you any frustration.
 
 One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
 
 Regards,
 
 Debt Rescue Team