DH
Dennis H
1 reviews | Active since Jan 2020
21 May 2020, 18:24
Bad Service from Debt Rescue
6 years ago I went under Debt Review with Debt Rescue. After receiving my Clearance Certificate I went onto the different Credit Bureaus only to find out that during the period of 2018 to 2019 numerous accounts was not paid by the Debt Councillor as per arrangement and now it showed thataccounts was not paid for periods longer than 150 at a tome for months on end. Numerous complaints to Debt Rescue has still not resolved the issue. This really is very bad customer service and the Councillors just sent the same Clearance Certificate instrad of proof that the accounts was paid timeously by the to the bureaus. Thy were paid a fee for their work but is not honouring their commitment.
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Replies (1)Debt Rescue's replyOfficial
22 May 2020, 09:04 Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team.
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team.
Debt Rescue's reply22 May 2020, 09:04
Official
Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team.
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team.
