Bad service delivery and bad follow ups on account and account details

I am very unsatisfied with the service I am getting from Debt rescue south africa.

After a year of paying all my payments, there is still an account on FNB which is not receiving payments as a result of un updated account numbers on the iPDA system.

I am also starting to pay of my debt, and they are not updating their system to reflect the actual amounts. Even if a paid up letter is emailed to them, no one replies and no one is assisting. So the result is, a freezed payment but it is not being distributed towards the remaining debt.

Also, if you tell them that you are paying more each month, they dont update their system to reflect the true outstanding amounts.

This is very unprofessional, an has to be stopped.

All these results in an almost -R80000 arears amount, to which no one is willing to sort out the problem they have created.