RS
Roxanne S
1 reviews | Active since Sept 2013
23 Apr 2025, 10:13
Bad service
I am fed up with this company. Been trying to communicate on email for months to sort out accounts and they seem to reply anything just so that they can mark the ticket as resolved. They come back with half answers. Not assisting at all. Been paying them for years but it feels like they think they are doing you a favor. I have requested for them to escalate my matter to a supervisor or someone who can actually assist. Without success.
Helpful (0)
Replies (3)0
Replies (3)
Debt Rescue's replyOfficial
23 Apr 2025, 10:16Good day Roxanne,
Thank you for bringing this to our attention. We sincerely regret the frustration you've experienced and want to assure you that we take your concerns very seriously.
We acknowledge the difficulties you've mentioned, especially around the lack of proper responses to your emails and your request to escalate the matter. This is certainly not the level of service we aim to provide. Please know that your feedback has been escalated to the relevant senior team, and we are treating this matter with urgency.
Client service is at the heart of what we do, and your experience is not being taken lightly. We’re committed to resolving this for you as soon as possible and ensuring that your queries are addressed thoroughly and professionally.
Thank you for your patience while we investigate further.
Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We sincerely regret the frustration you've experienced and want to assure you that we take your concerns very seriously.
We acknowledge the difficulties you've mentioned, especially around the lack of proper responses to your emails and your request to escalate the matter. This is certainly not the level of service we aim to provide. Please know that your feedback has been escalated to the relevant senior team, and we are treating this matter with urgency.
Client service is at the heart of what we do, and your experience is not being taken lightly. We’re committed to resolving this for you as soon as possible and ensuring that your queries are addressed thoroughly and professionally.
Thank you for your patience while we investigate further.
Regards
Marlize
Debt Rescue
Debt Rescue's reply23 Apr 2025, 10:16
Official
Good day Roxanne,
Thank you for bringing this to our attention. We sincerely regret the frustration you've experienced and want to assure you that we take your concerns very seriously.
We acknowledge the difficulties you've mentioned, especially around the lack of proper responses to your emails and your request to escalate the matter. This is certainly not the level of service we aim to provide. Please know that your feedback has been escalated to the relevant senior team, and we are treating this matter with urgency.
Client service is at the heart of what we do, and your experience is not being taken lightly. We’re committed to resolving this for you as soon as possible and ensuring that your queries are addressed thoroughly and professionally.
Thank you for your patience while we investigate further.
Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We sincerely regret the frustration you've experienced and want to assure you that we take your concerns very seriously.
We acknowledge the difficulties you've mentioned, especially around the lack of proper responses to your emails and your request to escalate the matter. This is certainly not the level of service we aim to provide. Please know that your feedback has been escalated to the relevant senior team, and we are treating this matter with urgency.
Client service is at the heart of what we do, and your experience is not being taken lightly. We’re committed to resolving this for you as soon as possible and ensuring that your queries are addressed thoroughly and professionally.
Thank you for your patience while we investigate further.
Regards
Marlize
Debt Rescue
RS
Roxanne S's updateReviewer Update
25 Apr 2025, 14:04Thank you Marlize for assisting me. Lets hope that everything is now sorted out.
Your service has excellent and i truly appreciate your help.
Your service has excellent and i truly appreciate your help.
RS
Roxanne S's update25 Apr 2025, 14:04
Reviewer Update
Thank you Marlize for assisting me. Lets hope that everything is now sorted out.
Your service has excellent and i truly appreciate your help.
Your service has excellent and i truly appreciate your help.
Debt Rescue's replyOfficial
25 Apr 2025, 14:07Hi Roxanne,
Only a pleasure to assist,
Please email me anytime if you need assistance
Regards
Marlize
Debt Rescue
Only a pleasure to assist,
Please email me anytime if you need assistance
Regards
Marlize
Debt Rescue
Debt Rescue's reply25 Apr 2025, 14:07
Official
Hi Roxanne,
Only a pleasure to assist,
Please email me anytime if you need assistance
Regards
Marlize
Debt Rescue
Only a pleasure to assist,
Please email me anytime if you need assistance
Regards
Marlize
Debt Rescue