Bad Service

Sins the day we started with Our debt counseling we had to do all the work. We had to follow up and find out the progress. Then all were good. After one account were paid up prior to the date they start to give us again hassles. They are in charge and our input means nothing. Later we had accounts been overpaid. we had to sort it out again. now with the covid we request one month's holiday. We filed in the forms and send it in. The next month they did not debited our payment. again we had to phone and sort it out. now ABSA want to terminate. Again we have to sort it out and do damage control. They under payed the bank the one month and over payed the small accounts with some even 300%. I am at a cross point to relief them of there obligation and get someone ells to assist us.