FF
Francois F

1 reviews | Active since May 2017

08 May 2018, 12:43

BAD SERVICE

Not getting back to me. I want to pay off my debt faster.

Phoned in a few times and also not receiving feedback on my emails.

Who can I speak to because you customer support staff doesn't seem to know who I should speak to and phone ends up disconnecting after the 3rd person...

0
Replies (3)
Debt Rescue
Debt Rescue's reply08 May 2018, 12:47
Official

Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

We would appreciated it if you could kindly provide us with your contact details and name in order to further assist you with your query.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.

Best regards,

FF
Francois F's update08 May 2018, 12:50
Reviewer Update
Francois Fourie *** Spoke to Bernice and not getting anywhere.
FF
Francois F's update10 May 2018, 08:25
Reviewer Update
Got reply and good service from consultant. Will change status once the final query is completed.