Bad Service

Why on earth is so hard to find one person with any answers? My husband started the process about 5 months ago. We have been paying R7000 a month. The main accounts which needed paying are with Standard Bank. We get calls from lawyers every day, weekends even and we have signed all documents pertaining to the accounts which need to be paid. We have forwarded emails from the attorneys to DRSA and there is still no resolution. The Hyphen PDA email lists these accounts but they are not getting paid as the accounts have been suspended? How is it possible that your company can list them as people we need to pay yet they get nothing??

Every month we are asked to send documents which have been sent before. The latest is that we have been told we are under debt review with another company? We are not obviously, it seems they lost a form and now this is just incredibly confusing. Not only that but this has also gone to court recently. None of this makes any sense.

We phone every day to find out what is happening, still no answers.

Is there anyone who can actually make sense of this mess?