HR
Hannes R
1 reviews | Active since Jul 2021
27 Mar 2023, 08:10
Bad feedback received with complaints and progress with corrections.
Still having the same issue with DebtRescue, I had a major problem with the payments going to FNB. No correspondance is being received after the first complaint. There was some assistance but then no one is proving any feedback or providing any indication of when the issue will be sorted out.
FNB said it is busy allocating the funds, but someone from Debt Rescue needs to check that they did the correct thing, and it feels like I am going to loose somewhere because no one with knowledge is following up onto what FNB is doing. This is a major red flag. I am very unhappy with the service.
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Replies (1)Debt Rescue's replyOfficial
27 Mar 2023, 10:56 Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
Debt Rescue's reply27 Mar 2023, 10:56
Official
Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
