Bad Customer Service

<p>I need to settle my accounts and have a dispute with the two Standard Bank accounts. i have spoken to, i don't know how many people at their Customer Services, to their team leader, Lihle and i keep getting promises that this will be resolved but to no avail. i joined Debt Recue in 2013, July, to this date the Standard Bank accounts are still owing the same amount i owed when i joined, this is what i have been querying and i keep getting told that they have submitted the query to Standard Bank and are a waiting answers. How possible is it that after almost 4 years of paying, an account has not gone down and you cannot get answers. why is it difficult for Debt Rescue to demand answers from Standard Bank as to where my payments have been going, i demanded a recon on both accounts and this is taking forever, i am very frustrated at this point with the service that i have started calling the creditors personally for settlement quotes which i have already received within a matter of minutes, Debt Rescue told me the turnaround time would be 72 hours. Pathetic!!! what am i paying Debt Rescue for if i always have to reconcile my own accounts!! i am the one who finds fault and yet they cannot. i was also told that i am owed credit by Landau attorneys since the account has been paid up and the credit need to be paid back into my account, i asked for it to be transferred to my MrPrice account, to date nothing has happened and every one i spoke to does not know what i am talking about about hence i have the emails as proof. i need answers asap since i need to settle my accounts and get this over and done with but am not prepared to do this unless i get clarity on all my accounts.</p>