1 reviews | Active since Aug 2017

06 Feb 2020, 10:41

AVOID AT ALL COSTS!

Just a few things I am waiting on Debt Rescue for. They also refuse to give me the details of my debt counselor. 1. I am still waiting for a reply on my email which was sent on 31 January 2020; 2. I am still waiting for an update on outstanding amounts that I owe to creditors in order for me to settle these amounts; 3. I am still waiting for the email from Edwin which he promises me every time I have to phone in to Debt Rescue; 4. I am still waiting for the elusive Joel to phone me. I have left numerous messages for this person to call me and have even waited on the phone for him to "finish his call" but have been unsuccessful in my endeavor of reaching some sort of supervisor at Debt Rescue. He must be one of the busiest people in corporate South Africa; 5. I am still waiting for confirmation that the debit order on my account has been stopped; 6. I am still waiting for the recorded calls that I requested.

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Replies (3)
Debt Rescue
Debt Rescue's reply06 Feb 2020, 12:51
Official
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.
's update06 Feb 2020, 12:52
Reviewer Update
This is the same generic reply you provided me with my complain below and still nothing was done. I won't hold my breathe for your call or "response".
's update06 Feb 2020, 18:39
Reviewer Update
Joel Chaka the "manager" finally cleared his hectic schedule and called me with the worst attitude I have ever experienced from a "client care consultant". When told that he should watch his attitude he responded that "he reserves the right to have an attitude". Mr. Chaka also proceeded to put the phone down on me. When I called back (10 minutes later and someone actually answered the phone) the receptionist said he was not in the office. This is the level of service and deplorable customer service I have come to expect from Debt Rescue. I have requested the recorded calls from Debt Rescue on multiple occasions but they my requests have been ignored.