Arrear accounts and Issues not resolved with no feedback.

This post below is copied from the review I posted 24 July this year, I feel I need to repost this as nothing was done to resolve this. DR rep**** on 25 July, COMPLAINTS department called me soon after and assured me that this will be resolved with SB on a higher level as DR system made a mistake, my account according to the consultant (SB) who just called me now, today 21-11-2019... is still in arrears +-R26000, the payment date of the 26th for every month was not corrected or changed to the second of the following month and basically nothing was done as discussed and promised by DR. To make matters worse now all of a sudden my Vehicle with VW Finacial services is also in arrears, sms 14-11-2019 (R8750), I received a phone call from VW yesterday stating that legal fees will be charged and was added to my account and arrear amount. What is going on? I did my own calculations and comparisons, and clearly some months, certain creditors where paid different amounts that make no sense, I have mailed DR COMPLAINTS department numerous times and I simply do not get any feedback. I have all the proof that not a single payment as per the monthly debit order was missed. None of these arrears and additional legal fees is my fault, I will also not be held responsible for any outstanding amounts in a couple of years when payments come to an end. When will I receive any positive feedback? I am very stressed about this to say the least, this is interfering with my normal duties as work as this is all i am thinking about because i do not know what is going on, and again to NO fault of my own. What is DR doing to resolve this?

"I informed dept Rescue in May this year that I received a text from Standard bank regarding my home loan that is in arrears. I received a response via mail from Debt rescue that they are resolving the issue because their system had an issue. This was never the case and never resolved, from May I was clearly and blatantly harassed by SB, automated SMS and calls daily. I called DR as a new client because you cannot reach them as an existing client and eventually was directed to a supervisor as the operators clearly could not assist me. The problem with issue resolving is that no direct Agent/Counselor is allocated to my profile, every time I have to mail or speak to someone new that doesn't have a clue what they are doing. The truth is DR made a mess of this. The system messed up payments to creditors, and now nothing gets resolved, I am not getting any callbacks as requested, in a week of begging for positive feedback I have received one mail from DR where SB was requested to move my debit order date as this was the reason that on SB system my account appears in arrears. That's it, one mail. When I send mails to DR I forward or include 5 different mail accounts which I have from old mails within DR, direct email addresses with consultant's names, no response whatsoever. My home loan account which was under dept review with SB was terminated and now SB wants to negotiate new terms as I did not meet payments as per court order..... TO NO FAULT OF MY OWN!!! The new terms are insane... Before DR I paid my home for 8 years, now SB wants a new term of 14 years! My initial lone term was only 20 years. This is all DEBT RESCUE fault. Company I pay every month who cannot resolve the issues they created. Regularly I speak to my creditors, which was not the case before dept rescue. Empty promises. No service. This is nonsense."