PM
Pulane M
1 reviews | Active since Jun 2025
03 Jun 2025, 08:14
Angry Customer
My husband and I joined Debt Rescue about 3 months ago and it has been terrible from the beginning. Last week my car almost got repossessed because they have not been paying them and according to the bank and other debtors, there is no record that I'm under Debt Review. Right now I'm in more Debt than I initially was because of Debt Rescue and when we try to communicate with the consultant she takes time to get back to us, sometimes she doesn't even get back to us.
Helpful (0)
Replies (4)0
Replies (4)
Debt Rescue's replyOfficial
03 Jun 2025, 08:22Good day Pulane,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the stress it has caused you and your husband. We understand how serious it is when a vehicle is at risk of repossession and creditors are not acknowledging your debt review status.Please be assured that your complaint is being taken seriously and has been escalated for urgent review. We are investigating the matter, including the communication delays and the concerns raised about creditor payments and your status under debt review.Providing reliable service and clear communication is critical to us, and we are committed to resolving this issue as quickly as possible. A senior team member will reach out to you directly to assist and ensure that you receive the support you need.
Kind Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the stress it has caused you and your husband. We understand how serious it is when a vehicle is at risk of repossession and creditors are not acknowledging your debt review status.Please be assured that your complaint is being taken seriously and has been escalated for urgent review. We are investigating the matter, including the communication delays and the concerns raised about creditor payments and your status under debt review.Providing reliable service and clear communication is critical to us, and we are committed to resolving this issue as quickly as possible. A senior team member will reach out to you directly to assist and ensure that you receive the support you need.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply03 Jun 2025, 08:22
Official
Good day Pulane,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the stress it has caused you and your husband. We understand how serious it is when a vehicle is at risk of repossession and creditors are not acknowledging your debt review status.Please be assured that your complaint is being taken seriously and has been escalated for urgent review. We are investigating the matter, including the communication delays and the concerns raised about creditor payments and your status under debt review.Providing reliable service and clear communication is critical to us, and we are committed to resolving this issue as quickly as possible. A senior team member will reach out to you directly to assist and ensure that you receive the support you need.
Kind Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the stress it has caused you and your husband. We understand how serious it is when a vehicle is at risk of repossession and creditors are not acknowledging your debt review status.Please be assured that your complaint is being taken seriously and has been escalated for urgent review. We are investigating the matter, including the communication delays and the concerns raised about creditor payments and your status under debt review.Providing reliable service and clear communication is critical to us, and we are committed to resolving this issue as quickly as possible. A senior team member will reach out to you directly to assist and ensure that you receive the support you need.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's replyOfficial
03 Jun 2025, 09:32Hi Pulane, thanks for reaching out. We’ve looked into your concern and sent you a detailed response via email. Please check your inbox!"
Debt Rescue's reply03 Jun 2025, 09:32
Official
Hi Pulane, thanks for reaching out. We’ve looked into your concern and sent you a detailed response via email. Please check your inbox!"
PM
Pulane M's updateReviewer Update
03 Jun 2025, 09:34Hi Marlize, thanks for your prompt responses. I will check and revert
PM
Pulane M's update03 Jun 2025, 09:34
Reviewer Update
Hi Marlize, thanks for your prompt responses. I will check and revert
Debt Rescue's replyOfficial
03 Jun 2025, 09:51Thank you
Debt Rescue's reply03 Jun 2025, 09:51
Official
Thank you