EC
Elrico C
1 reviews | Active since Nov 2025
27 Nov 2025, 20:43
All my accounts are currently up to date, and I appreciate the professionalism of the team at Debt Rescue
All my accounts are currently up to date, and I appreciate the professionalism of the team at Debt Rescue. However, my biggest concern is the difficulty in getting hold of anyone when I need assistance. Messages and calls are not returned timeously, which makes it very challenging to resolve queries. I kindly request more reliable communication and quicker feedback going forward.
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Replies (1)
Debt Rescue's replyOfficial
28 Nov 2025, 05:59Good morning Elrico
Thank you so much for taking the time to share your feedback! 🌟
Thank you so much for taking the time to share your feedback! 🌟
We truly appreciate your kind words about our team’s professionalism. It’s wonderful to know that part of your experience has been positive.
At the same time, we want to sincerely acknowledge your concern regarding the difficulty in getting hold of someone when you need assistance. We’re very sorry for the delays in returned messages and calls — this is not the level of service we aim to provide, and we understand how challenging it can be when you’re trying to resolve queries.
Your request for more reliable communication and quicker feedback is completely valid, and we will ensure that your experience is shared with the relevant team so it can be addressed urgently.
Thank you again for your honest feedback — and for giving us the opportunity to improve. We’re committed to supporting you better going forward. 💛🙌
Kind Regards
Marlize
Debt Rescue
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply28 Nov 2025, 05:59
Official
Good morning Elrico
Thank you so much for taking the time to share your feedback! 🌟
Thank you so much for taking the time to share your feedback! 🌟
We truly appreciate your kind words about our team’s professionalism. It’s wonderful to know that part of your experience has been positive.
At the same time, we want to sincerely acknowledge your concern regarding the difficulty in getting hold of someone when you need assistance. We’re very sorry for the delays in returned messages and calls — this is not the level of service we aim to provide, and we understand how challenging it can be when you’re trying to resolve queries.
Your request for more reliable communication and quicker feedback is completely valid, and we will ensure that your experience is shared with the relevant team so it can be addressed urgently.
Thank you again for your honest feedback — and for giving us the opportunity to improve. We’re committed to supporting you better going forward. 💛🙌
Kind Regards
Marlize
Debt Rescue
Kind Regards
Marlize
Debt Rescue