A Decade-Long Struggle Instead of Relief

I have been a client of Debt Rescue since 2017, and my experience has been far from satisfactory. My initial engagement with them was rocky, as they were taking over my account from another debt relief company. Unfortunately, during this transition, one of my creditors, a bank, did not receive payments for two months and subsequently withdrew from the debt review process. What was originally a substantial debt has now nearly doubled, and Debt Rescue claimed there was nothing they could do to rectify the situation.

Despite completing payments on all my other accounts in 2021, I am still involved with Debt Rescue solely due to the unresolved matter with the bank that removed itself from the process. Over the past three years, I have made numerous attempts to contact Debt Rescue for assistance, but my concerns have been repeatedly transferred from one department to another, with no resolution in sight.

Today, I was transferred with the most unprofessional and condescending attitude from a representative, named Ashley from clearances department who informed me that I would remain under debt review until I have paid the bank in full. Additionally, I was told that my account with Debt Rescue is now suspended until I resolve this issue on my own. This means that what was originally intended to be a three-year plan may extend to thirteen years—a situation that is both frustrating and unacceptable. She proceeded to yell that she couldn't hear me and hung up.

In conclusion, based on my experience, I strongly advise against using Debt Rescue. If you find yourself needing debt review services, I recommend dealing directly with your creditors. Debt Rescue has not acted in my best interest, and their services have only added to my financial burden and stress.