4 years with Debt Rescue *Honest and fair review

Go with any other debt review company than this company please. I settled my account in 4 years instead of 6, I made extra payments each month, never missed a payment. You continuously have to help them with updating balances. If you have any issues you have to wait about 2 weeks for them to get back to you, they have a system generated message saying your query has been assigned to someone else, I once had 10 emails over a span of 2 weeks. They wanted me to pay an extra installment at the end of the whole process because their balances weren't correct. Once the final payment was made there was still a shortfall of R10 on the one account, when I asked how this could be, no answer. Now that the account has been settled and all paid up letters have been issued I'm still waiting for my clearance certificate. They absolutely don't care because my email from the 8th was responded to on the 12th with clearances requesting inquires to "assist the client with the below" even after I've sent them all the paid up letters. There's no sense of urgency for clients. I wish I could say it's only one instance but this has been ongoing for 4 years now. Other people I know that have gone through the same process with other companies explain how efficient everything is on their side. Sadly, this is what you should expect from Debt Rescue as a company. PS I did tell them in an email on the 8th of November that if they didn't respond to my e-mail that day I would go to social media. 4 days later and all I got was "please assist the client with the below". Considering how much you pay them each month the service should not be this bad.