Poor service!!

Where do I start...I have been unemployed for a few months, which led to my Telkom account being unpaid. I was handed over to Debt-In, which I can understand. My account number ***. My Fixed Line was switched off by Telkom on the 25th of November 2022. Telkom then charged me for December 2022 as well as January 2023. I feel that it is fair for Telkom to credit those charges, as we did not use the internet.

Last week I spoke to a lovely lady from Debt-In explaining the situation. She agreed to discuss this with Telkom to pass the credits and I agreed that I will pay R3000 before or on the 13th of February. I can pay the R3000 before the deadline but my issue is not being heard by Debt-In.

Now between Telkom and Debt-In, no one knows what they are doing. On numerous occasions I have asked for a revised statement, displaying the credits passed by Telkom. However, Itumeleng and Phakeme keep on sending me all of my statements since the inception of this account. I keep asking for a REVISED STATEMENT.

Please can this be sorted out before my supposed deadline of the 13th of February. I have never dealt with a company such as Debt-In, who keeps demanding payment but they don't sort out my issues.