JS
Jan S

1 reviews | Active since Jun 2017

14 Jun 2017, 13:56

My Balance Is Wrong

<p>I have been with this debt review firm for 3 years. No problem whatsoever. I always received professional help within a short period of time.</p> <p>One problem now though, my PDA statement says I owe R12 564. 94 but African Bank says my debt review is outstanding with R 15 730, 84. Why is this? I really do not understand why?</p> <p>Please assist me and let us fix this!</p>

0
Replies (3)
Debt Counselling Debt Review South Africa (SDC Group)
Debt Counselling Debt Review South Africa (SDC Group)'s reply14 Jun 2017, 14:09
Official

Good Afternoon Jan

Thank you for bringing this issue to our attention. Debt Review will sometimes have issues like these, but usually we can get it sorted out. We will investigate this and revert back to you as soon as we have feedback from the credit provider. Our sincere apologies for the inconvenience caused.

Regards,

The DCSA Support Team

Debt Counselling Debt Review South Africa (SDC Group)
Debt Counselling Debt Review South Africa (SDC Group)'s reply15 Jun 2017, 14:26
Official

Hello Jan

We have resolved the issue with the credit provider and they have sent you an updated balance statement. The problem was that they did not adjust an insurance premium on your account. This has now been adjusted.

Regards,

DCSA Support Team

JS
Jan S's update15 Jun 2017, 14:30
Reviewer Update

Thank you guys! I appreciate it