BAD CREDIT RATING BECAUSE OF LIES FROM AND DE*****ING FROM THE SALES PERSON

I was called and informed about my loan account with capitec that i have interest being overcharged. The said they want to help me lower the interest that i have been experiencing. I asked if this is debt counselling or not and the answer was no, asking them if I will have to pay them or not the answer was no. I was then requested to sign the document with understanding that this is just a proof that I know they are helping me clear this unnecessary interest with capitec bank of which i signed. We then concluded that they can help as long this will not affect me with the bank in terms of payment and length of payment. I was then transfered to someone to confirm the details of which when I asked the same questions and the person rep**** honestly that the term will be increased and I will have to pay Debt clear. I have tried by all means to contact DC to stop what they are doing because i can afford my own installmnts without their interferences. This is ridiculous because they want to make money or of me and spoil my credit with the bank. Before they even start working on this, they must stop, I don't need their service. How on earth should they lie in order rob me of what i knew was gonna get me into problem knowingly. I am not struggling to pay my loans please, they must stop getting involved on something that has nothing to do with them. can someone resolve this without my money being taken as all consultants are no getting back to me.

My name is Nkosithethile Dada *** id no: ***