Worse service. No communication

Worst service ever 😡😡😡 It’s been almost 2 years now since they handled my case. They keep on promising that my name will be cleared but nothing has happened ever since. They don’t even communicate to me. The whole of 2023 they’ve sent me 3 messages that they are on final stages and every time they change their statement. I tried to complain to this address *********** they also don’t respond. I don’t think they are serious about helping me.