LG
Leo G
1 reviews | Active since Aug 2024
16 Aug 2024, 14:30
Be cautious if you’re thinking of using Debt Clear SA.
My Rights as a Consumer: Under South African law, I have the right to timely service, a refund if the service is not delivered, and transparency about my case. Debt Clear SA has failed in all these aspects.
What I’m Demanding:
A full refund of any payments made. Written confirmation that my file is correctly processed and my name cleared. A specific timeline for resolution. If this matter isn’t resolved within 48 hours, I will escalate it to consumer protection agencies and consider legal action. I will also be sharing my experience to alert others to potential issues with Debt Clear SA.
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Leo G's updateReviewer Update
20 Aug 2024, 11:19Growing Frustration with Debt Clear SA’s Service
I am compelled to share my mounting frustration with Debt Clear SA due to their ongoing failure to resolve my issue and lack of effective communication. Despite my numerous attempts to follow up, including direct requests to Ajitha for a clear and reasonable timeline, I have yet to receive a satisfactory response.
The ongoing lack of communication and unfulfilled promises is highly concerning. My attempts to obtain a resolution have been met with repeated, unsatisfactory responses, leading me to question the legitimacy of their operations. I have documented multiple follow-up emails with no effective resolution, and the consistent lack of responsiveness suggests a troubling pattern of behavior.
Moreover, discrepancies in the company's contact information are alarming. The address listed on their website does not match the location on Google Maps, raising further red flags about their operations.
During a telephone conversation with Ajitha yesterday at 9:40 AM, I specifically requested an email outlining the expected timeline for resolving my case. This request was ignored, adding to my growing frustration with their unprofessionalism and inability to deliver on promises.
Summary of Demands:
1. A full refund of any payments made.
2. Written confirmation that my file is processed correctly and my name cleared.
3. A specific timeline for resolution.
Debt Clear SA needs to address these issues promptly or face further actions from dissatisfied customers.
I am compelled to share my mounting frustration with Debt Clear SA due to their ongoing failure to resolve my issue and lack of effective communication. Despite my numerous attempts to follow up, including direct requests to Ajitha for a clear and reasonable timeline, I have yet to receive a satisfactory response.
The ongoing lack of communication and unfulfilled promises is highly concerning. My attempts to obtain a resolution have been met with repeated, unsatisfactory responses, leading me to question the legitimacy of their operations. I have documented multiple follow-up emails with no effective resolution, and the consistent lack of responsiveness suggests a troubling pattern of behavior.
Moreover, discrepancies in the company's contact information are alarming. The address listed on their website does not match the location on Google Maps, raising further red flags about their operations.
During a telephone conversation with Ajitha yesterday at 9:40 AM, I specifically requested an email outlining the expected timeline for resolving my case. This request was ignored, adding to my growing frustration with their unprofessionalism and inability to deliver on promises.
Summary of Demands:
1. A full refund of any payments made.
2. Written confirmation that my file is processed correctly and my name cleared.
3. A specific timeline for resolution.
Debt Clear SA needs to address these issues promptly or face further actions from dissatisfied customers.
LG
Leo G's update20 Aug 2024, 11:19
Reviewer Update
Growing Frustration with Debt Clear SA’s Service
I am compelled to share my mounting frustration with Debt Clear SA due to their ongoing failure to resolve my issue and lack of effective communication. Despite my numerous attempts to follow up, including direct requests to Ajitha for a clear and reasonable timeline, I have yet to receive a satisfactory response.
The ongoing lack of communication and unfulfilled promises is highly concerning. My attempts to obtain a resolution have been met with repeated, unsatisfactory responses, leading me to question the legitimacy of their operations. I have documented multiple follow-up emails with no effective resolution, and the consistent lack of responsiveness suggests a troubling pattern of behavior.
Moreover, discrepancies in the company's contact information are alarming. The address listed on their website does not match the location on Google Maps, raising further red flags about their operations.
During a telephone conversation with Ajitha yesterday at 9:40 AM, I specifically requested an email outlining the expected timeline for resolving my case. This request was ignored, adding to my growing frustration with their unprofessionalism and inability to deliver on promises.
Summary of Demands:
1. A full refund of any payments made.
2. Written confirmation that my file is processed correctly and my name cleared.
3. A specific timeline for resolution.
Debt Clear SA needs to address these issues promptly or face further actions from dissatisfied customers.
I am compelled to share my mounting frustration with Debt Clear SA due to their ongoing failure to resolve my issue and lack of effective communication. Despite my numerous attempts to follow up, including direct requests to Ajitha for a clear and reasonable timeline, I have yet to receive a satisfactory response.
The ongoing lack of communication and unfulfilled promises is highly concerning. My attempts to obtain a resolution have been met with repeated, unsatisfactory responses, leading me to question the legitimacy of their operations. I have documented multiple follow-up emails with no effective resolution, and the consistent lack of responsiveness suggests a troubling pattern of behavior.
Moreover, discrepancies in the company's contact information are alarming. The address listed on their website does not match the location on Google Maps, raising further red flags about their operations.
During a telephone conversation with Ajitha yesterday at 9:40 AM, I specifically requested an email outlining the expected timeline for resolving my case. This request was ignored, adding to my growing frustration with their unprofessionalism and inability to deliver on promises.
Summary of Demands:
1. A full refund of any payments made.
2. Written confirmation that my file is processed correctly and my name cleared.
3. A specific timeline for resolution.
Debt Clear SA needs to address these issues promptly or face further actions from dissatisfied customers.