FF
Faiza F

1 reviews | Active since Mar 2023

22 May 2024, 11:23

Worse off financially then before Debt Check stepped in.

They do not help at all. I am with debt check since November 2023 was told initially to pay them directly and then in January this year to pay via eft to Huphen pda to distribute to my creditors.

This past few weeks I discover that not all my creditors was paid, some only received 3 payments for the year. My vehicle was almost taken by the bank as I owed just over R40k in arrears, bearing in mind that Debt Check had included my vehicle in their assessment of what I need to pay each month.

I am now left to make arrangements by myself with my creditors and pay all my arrears just not to lose my vehicle. I’m now required to pay R16 800 each month for the next 3 months to get my vehicle arrears sorted. This is aside from other creditors.

Is this really what debt review is like? I won’t recommend this to anyone especially debt check. I am in the worst financial position I have ever been in my life. Debt check staff is nowhere to be found to assist with this troubles now. They are just ignoring me and have only sent me statements from hyphen pda, no offer of assistance to resolve the issue, nothing!! I’m on my own yet I am still flagged as under debt review and I cannot understand this!

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Replies (1)
Debt Check
Debt Check's reply28 May 2024, 16:18
Official
 
Good Day, 
 
You transferred from a previous Debt Counsellor in October, and in December 2023, you defaulted which led to accounts being terminated from the Debt Review process.  In January 2024, priority went towards the Secured Asset and paying off the balance from the previous DC fees. 
 
Since February 2024, all accounts have been receiving payments as per statements.  We have sent you statements from the Payment Distribution Agency, and you should also get statements from your existing creditors.  Should your payments not be reflecting as per the PDA statements, please allow at minimum of 30 days for creditors to update the payment allocations on your account.   Acceptance Letters were also made available to you, to show you all the final arrangements that have been set in place with your creditors. 
We have also tried contacting you on numerous occasions to explain this to you; we have requested call appointments with no response to date.  
 
The interference and countering the Payment Re-Arrangement we already set in place has led to further complications of your profile.  You are currently making the debt review process more complicated, and this could lead to further terminations on your profile.  We are working daily on profile; you have to allow us the time to complete the process so that you can enjoy the relief this program will bring you. 
 
We are still able to assist you in reinstating your profile, please communicate with your consultant so that we can finalize your profile. 
 
kind regards, 
Management