Poor Service from Debt Check

I decided to apply for Debt Review, whereby one of my colleagues at work informed me of Debt Check which is giving such a good service to their clients. Was then signed up for Debt Review in March 2018. Good service received all the way, until the creditors needed to be paid then I experienced that they do not give the same service as in the beginning. I was informed to pay a certain amount to them pm in order for my Creditors to be paid, which I'm doing every month. Until last month when I was informed that I needed to pay more on one of my accounts. I have informed them that I cannot afford that high amount, and have resend them all my debt pm including the Debt Review amount monthly, asking for assistance in having everything reviewed. After all the detailed information and escalation to the manager Ashley van Sensie, he just DO NOT return any calls or assist with any matters send to him by email. Today again I have contacted him and he promised that he will return my call and no call back received. This is such poor service coming from a Manager who do not care about the clients and assisting them in situations like this. Again I have phoned his office and spoke to Unathi who was the only one actually that could listen to my problem and advised even though this is not her file, that she will look into this and come back to me. My question, why do you apply for Debt Review in the first place! Because you want to continue to pay your creditors and still survive monthly, and because the Debt counsellor will be more clued up on the Regulations.