Poor service and response

In early 2016 I signed up with Debt Check for debt review in order to get my life back. Ashley van Sensie the owner and founder spoke to me and explained to me the process. At this point he sounded like a very knowledgeable person and someone proud and I was assured I will get the service and assistance I required.

Years passed by and diligently made the necessary payments ever trusting in the service I am receiving. Until May 2020.

In May 2020 I receive a statement from the NDPA and I realize from the information on this statement I'm close to finishing. Very excited I contact Ashley to obtain a final statement as I would like to see if I can settle all the debt. Only to find out that the NDPA statement is not even remotely accurate. This frustrated me deeply as the initial conversation Ashley let me understand that each month as payments are made the creditors are reconciled in order to obtain the outstanding balances.

As a result of the differences I started to contact the offices of Debt Check and requested to speak to Ashley directly. First I was informed I cannot speak to him as my account administrator must sort out my queries, however the account administrator does not know what she is doing. I then requested all my documentation, from the original agreements signed with each creditor the complete NDPA statement and all the statements from each of the creditor for each month I made payment of the last 5 years.

I proceeds to investigate the accounts myself making a clear to read summary of the payments and the interest for each creditor to calculate the outstanding balance.

Not only did I find that some creditors were paid more than what they were due, I also discovered that my account was never managed. On some statements I had questions as the statements didn't make sense to me which neither Ashley or the account administrator could answer, I had to call the creditor myself to get a proper understanding of how it works.

At this point I got hold of Ashley van Sensie and he gave me an opportunity to explain my grievances and he assured me that he will get to the bottom of this and will sort it out, he promised me the earth moon sun and stars as if it was his to give. Simply he was suppose to get back to me after 2 days to just give me feed back on the progress. The 2 days turned to 4, on which I decided to call their offices again, and each time I call he is either on a call or busy with a pressing matter and will get back to me before close of business. Never did they get back to me. The last call I made I was informed my account administrator sent me an email this is 3 days ago and this email must be stuck in cyber space as I still didn't receive it.

Please if you are reading this take note of my bad experience with debt check don't just sign up with everyone, as I can see I am going to struggle to get my name clear.