IDI
Ingrid Dunn Ingrid.dunn

1 reviews | Active since Dec 2023

10 May 2024, 15:33

Harassment whatsapp and work calls embarrassing! When I didn't ask for debt assistance!!!!!!!

I am very upset, iv had agents whatsapping me this past week, endless phone calls and this company even phinimy workplace!!! First of all I did not apply for debt review or assistance. Yes, I have debt which I pay every month, and never missed a payment, but to phone my workplace asking for me is unacceptable!! The embarrassment, of my colleagues telling me debt check phoned for you!!!!! I phoned and spoke to 2 woman at your telesales, obviously upset, the first woman put the phone down on me!!! Are your staff not trained on dealing with upset people?????, the second woman laughed at me on the pho e, when I said "this is my ID and phone number, take me off your list and stop harassing me.......with the POPPI act, a person should not be able to get your details from any lender or even if a loan was declined ....you can take me phone number see which call agents spoke to me and give them a warning as they know nothing about the most important retail law!! My ID is *** Ph ***

I do not give you permission to phone my workplace or harass me.

0
Replies (2)
Debt Check
Debt Check's reply02 Jul 2024, 15:01
Official
 Good day,

All our referrals are POPI compliant.  When you app**** for the credit facility and you got declined, the creditor then sends us your details.  You give the creditor permission by checking the box that says 'yes, you allow for your details to be transferred to a debt counsellor for further assistance, should you get declined'. 

We will gladly remove your details for future contact, and we do apologize that we upset you in a such a way.

Management
Debt Check
IDI
Ingrid Dunn Ingrid.dunn's update03 Jul 2024, 00:11
Reviewer Update
Almost a month before you responded to my complaint.
I have seen some others reviews, and not good ones either.

Yes, remove all my details off your system, and never phone me, my workplace , I do not remember giving permission to creditors for debt check to phone me or my workplace.
I pay all my bills and loans every single month, I have never missed a payment.