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Zinhle N

1 reviews | Active since Aug 2019

20 Nov 2019, 15:19

********** taking innocent people for a ride for their own benefit

So I complained about the ********** debt administration I was placed under and the response I received from these ******** was as follows"We have investigated your matter; as discussed with you all notifications to your creditors had already been sent by the time you wanted to cancel the application." I feel that this response is not truthful and sufficient. I have given you phone calls and email communication that I had with your agent a day after you signed me up. I requested for the cancellation of the process the following day but you refused. I have done my research and consulted and I was allowed to cancel the agreement with you because you would have only had issued form 17.1B which I was still allowed to cancel. You are saying the process was already finalized the very next day of you signing me up which is impossible. Form 17.2B was not issued to me with a credit plan but you are saying this was finalized. I want you to give me proof that Form17.2B was already issued the very next day after yo signed me up. Your sales agent just wanted to claim commission and you are now ruining my life and I want my name removed from debt admin. This is the last communication I will have with you and upon your negative response then I will take it up to NCR.

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Replies (5)
Debt Check
Debt Check's reply20 Nov 2019, 16:23
Official
Hi Zinhle,
As previously discussed we have infact followed the proper process in placing you under Debt Review with your consent.  Form 17.1 was sent 23.10.2017;  Form 17.2 was sent 24.10.2017, the date you cancelled your application was after this date.  Proof thereof has been mailed to you again. 
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Zinhle N's update21 Nov 2019, 07:30
Reviewer Update
I DONT UNDERSTAND HOW CAN IT BE POSSIBLE THAT THE VERY NEXT DAY YOU COULD NOT ALLOW ME TO CANCEL. PLEASE PROVIDE ME WITH THE CALL WHEN I CONSENTED FOR DEBT REVIEW AND THE ONE WHERE I CANCELLED. CAN YOU PLEASE PROVIDE ME WITH PROOF OF WHAT YOU ARE SAYING ON THIS MAIL. I HAVE REQUESTED FOR PROOF ON NUMEROUS TIMES AND YOU ARE UNABLE TO DO THAT. PLEASE SEND ME A CALL ON WHEN I CALLED YOU TO CANCEL.YOU CANNOT MAKE A FINDING WHEN YOU DONT EVEN HAVE A CALL RECORDING OF MY CONSENT. YOU REFUSED ME TO CANCEL THIS PROCESS BUT ACCORDING TO THE LAW IT WAS STILL WITHIN MY RIGHTS TO CANCEL BECAUSE THERE WAS NO ORDER OF THE COURT YET BUT YOU WITHHELD THAT INFORMATION FROM ME.
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Zinhle N's update21 Nov 2019, 07:31
Reviewer Update
I DONT UNDERSTAND HOW CAN IT BE POSSIBLE THAT THE VERY NEXT DAY YOU COULD NOT ALLOW ME TO CANCEL. PLEASE PROVIDE ME WITH THE CALL WHEN I CONSENTED FOR DEBT REVIEW AND THE ONE WHERE I CANCELLED. CAN YOU PLEASE PROVIDE ME WITH PROOF OF WHAT YOU ARE SAYING ON THIS MAIL. I HAVE REQUESTED FOR PROOF ON NUMEROUS TIMES AND YOU ARE UNABLE TO DO THAT. PLEASE SEND ME A CALL ON WHEN I CALLED YOU TO CANCEL.YOU CANNOT MAKE A FINDING WHEN YOU DONT EVEN HAVE A CALL RECORDING OF MY CONSENT. YOU REFUSED ME TO CANCEL THIS PROCESS BUT ACCORDING TO THE LAW IT WAS STILL WITHIN MY RIGHTS TO CANCEL BECAUSE THERE WAS NO ORDER OF THE COURT YET BUT YOU WITHHELD THAT INFORMATION FROM ME.
Debt Check
Debt Check's reply21 Nov 2019, 09:23
Official
Morning Zinhle,
In 2017, Admin department was not able to record calls. We issued you Form 17.W (Cancellation form) 27.10.2019 (when you requested that we cancel the process).  We also advised you, that your name will remain under Debt Review until your debt obligations has been settled. 
Debt Check
Debt Check's reply21 Nov 2019, 09:29
Official
Should the proof sent to you (placing you under review and suspending our services) not be satisfactory for you; you may contact us on ***for further clarification or you may refer the matter to NCR (***) for further clarification on the above.