Handbags

<p>Two weeks ago I bought a pickish handbag form Debbie Mouton's handbag shop in Savannah Mall Polokwane, it was a Polo handbag and it's about R2500.00 and it turn grayish, I went back to the shop on the 3rd of August and want to return it and I want a new handbag, I was even prepaired to pay more for the new handbag, the lady at the shop told me she cannot make that desision(which I can understand), she called the manager and she also told me that se also cannot make that decision, she called Debbie Mouton. She then told the manager and insunuated that it was my clothes that is dirty that is why the handbag turn grayish, that was a slap in my face, Debbie Mouton then phone me and told me it was the first time that somebody complaint about the handbag, and that she cannot take it back, she have to speak to her rep about it and promised me she will call me back on the 11th of August, today is the 12th of August and still waiting for her call. This morning I went to the Debbie Mouton Jewerly shop at Savannah to pick up my earings, apparently Debbie and the manager was in the office and the manager recognise me and she told Debbie, Debbie walk pass me and did make an effort to speak to me about my handbag problem, it was if she was sneaking out of the shop to ignore the problem. Why she didn't want to speak to me I don't know, I called the Handbag shop at Savannah Mall and asked the lady to ask Debbie to give me a call that was at 11:40 and it is know 13:34 and I am still waiting for he call. A few years back I also bought a cream handbag from Debbie's shop, and to be honest with you, that handbag did not turn grayish, I bought all my handbags and jewellery from Debbie's shop, but I don't think after this, I will support her anymore. What I don't understand why the manager couldn't make is decision, I mean why is she there for then. All I want is a new handbag, and don't understand why Debbie don't want to meet me half way. on the 3rd of August when I tried to get hold of Debbie, I called the shop in Mall of the North and told the lady the same story even she told me that she feels the same way and that if the was the manager she would replace the handbag or will give me the option to choose another handbag and told me that the manager was suppose the make the call. I'm really so disapointed because I really like the handbags and jewellery, If she was in my shoes, wonder what she will do, to be unhappy with the handbag and even the service. She is a person you cannot count on, it is nou 13:51 and still now call from here. The handbag is currenlty at the Handbag shop. Maybe she is affraid, what will you do if you where in my shoes,</p>