1 reviews | Active since Aug 2015
BROKEN GOODS A SECOND TIME?
Hi there, my first run in with Debbie Mouton jewellers was last year when a friend bought me a pendant which fell apart. It was returned and repaired but I did not want it anymore to be honest. My second run in when i by chance saw a ring i had been looking for for many years and decided to buy it. Not two days later the band snapped and bent very badly. I do understand certain materials are fragile but for it to actualy snap....no thanx. So today i went to take it back. On my slip it says returns exchanged within 7DAYS so I feel I was within reason to ask for an exchange. In all truth I wish I can have my money back. It wasnt an expensive ring but in the economy of today I work very hard for what I have and feel ******. Its also not often that I can go out to exchange things or just shop around so it took time out from work I could not afford. On top of this the sales lady looked incredibly inconvenienced by me and was unashamed to show me her distaste. As I walked in she was flirting with a customer and I may have interrupted.
Thank you for bringing these matters to our attention. We have made work of it and we are returning all the rings we received from the specific supplier back to them. We proud ourselves in the quality of goods we sell and work very hard in maintaining that level of excellence. After our telephone conversation I'm sure you are satisfied that your complaint has been dealt with and we will make sure that you will be happy with the end result.
Thank you for bringing these matters to our attention. We have made work of it and we are returning all the rings we received from the specific supplier back to them. We proud ourselves in the quality of goods we sell and work very hard in maintaining that level of excellence. After our telephone conversation I'm sure you are satisfied that your complaint has been dealt with and we will make sure that you will be happy with the end result.