Worst experience that I have had from any South African ecommerce service

I especially made an order more than two weeks ago to be on time for a trip on which I am departing tomorrow. I have been tracking the order for two weeks and it has shown progress in shipping. Earlier in the week it indicated that the item had arrived in South Africa . Today, I received an email saying that my order has been cancelled because they 'do not have stock'.

Should I have known that the item was out of stock in the first place, I would definitely have opted to order from another company and would have had the item in time. I have also reached out to customer service about the order before and was not at all informed of the lack of stock. The tracking information was vastly misleading and it is appalling that it took two weeks for them to inform me of this.

This is, by far, the worst experience that I have had from any South African ecommerce service.