Very POOR delivery service

Placed an order 6th December. No where on the page of the items that I ordered did they mention that the stuff comes from some other country. I paid for South African courier service. To date, I have not received anything. Only after asking for a refund did they reply that they can only refund ONCE I receive the goods, and if not happy with the good can they refund. I will NEVER buy from this site again. Suppose I will have to write off the purchase?