Unhappy - delivery time

I did not have a good experience with them, for one I had ordered my product on the 8th of Sept and was told that it would deliver on the 3rd of Oct, then it got delayed onto the 7th of Oct, and in all honesty I am able to accept delays and the fact that ordering products online can take a while, but since the 7th the tracking website would not re-update for a new delivery date and I've sent multiple emails to support to know what is has happened to my item but the only response I had was them wanting me to review their service, without me receiving my item yet