Poor poor customer service

Hi everyone. I have ordered a ipad cover from Dealsdaily on 22 Feb. It was said I will receive my order 22nd March. In the meantime I decided it will take too long. I looked at where my order was and it was still being processed and still in the factory. I contacted the customer support and asked if they could please refund me. Adiel Seyed, head of customer service let me know the 48hrs to change my mind has passed and the order must go through. I again appealed to her where she then said that their terms and conditions (which many of us don’t read) states I can’t change my mind now. I know I made a mistake but help me!! Where is meeting your customer and supporting them because word of mouth carries great power. I will never buy from them again.