Our Company purchased 10 x Pairs of Scissors from Dealsdaily 8 June 2022

Our Company purchased 10 x Pairs of Scissors from Dealsdaily 8 June 2022. The order states 10 to 15 days. We have been waiting for 71 days and still no stock has arrived. We requested a refund we told they do not do refunds but later in communication they said if stock does not arrive in the following week a refund will take place it has been 2 weeks since that email.