AB
Allon B
1 reviews | Active since Feb 2022
17 Feb 2022, 18:08
Late Delivery, Rude Customer Service
I ordered a SUP Pump. The confirmation said it will be delivered in 10 to 15 working days. It hasn't arrived after 19 working days and counting.
I sent an email to their support address and got a reply from Adiel Seyed - Head of Customer Support saying "You should receive by next week Friday". That will be 25 working days since the order confirmation. There was no apology. When I said this is unacceptable the response was:
"Please note that we had a note highlighted in Red on the store website before you ordered that the warehouse is currently closed."
I don't remember seeing this and is irrelevant because the confirmation said 10 to 15 working days for delivery.
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Allon B's updateReviewer Update
23 Feb 2022, 12:39Follow up: The order arrived after 20 days. The order confirmation listed my home address as the shipping address but I got an SMS saying I need to pick it up from PEP Cell. I think it is reasonable to assume if the order confirmation has my address as the shipping address that it will be delivered to me. I'm not going to contact them again - I would anticipate being pointed to some fine print hidden somewhere.
AB
Allon B's update23 Feb 2022, 12:39
Reviewer Update
Follow up: The order arrived after 20 days. The order confirmation listed my home address as the shipping address but I got an SMS saying I need to pick it up from PEP Cell. I think it is reasonable to assume if the order confirmation has my address as the shipping address that it will be delivered to me. I'm not going to contact them again - I would anticipate being pointed to some fine print hidden somewhere.