Goods never arrived, no resending or refund

My order is stuck with their delivery service called "Buffalo", they never came here and their phone number does not work. When I write emails they write back in broken English that they could not phone me, so they want a second delivery fee (without stating how high it is and how to pay for it). They were never here and now no one is answering. Deals Daily customer service tells me that it is my fault, so I must pay them, they refuse to refund or resend.