Dealsdaily, **** website, ordered but nothing received, no refund, no communication

I have placed an order for an item on the 17th August 2022, to date i have not received the item. There is not contact information or anyone to call on their website or on the internet, this should have been the first to tip me off that this might be a **** website. After sending an email i had to wait some time for a response, and eventually received a tracking number for their website, when i tried to track online the delivery date had changed, i waited for the new delivery date however that passed also. Now when i log in i get the following message "Order status: We're so sorry if you've waited past our usual lead time for delivery! We are aware of this delay and are contacting our delivery partners to expedite delivery." After numerous email i got responses such as the item still on its way and will be delivered the next week. After that was unsuccessful the new excuse is that it is the couriers fault, i requested a tracking number for the courier guy and the excuse i got was that there is 1 tracking number for all customers and i am not allowed to view other customers information. this is very suspicious that only 1 tracking number is being used for all customers and that i cannot contact the courier guy to track my parcel individually. I have dealt with the courier guy in the past and they are excellent with their service so this does not make any sense. After the last email, i am being ghosted by Adiel Seyed who is the Head of Customer Support. Unfortunately I cannot call them directly, so the next option is to physical visit their offices to try to get a resolution. My advice stay far away from Dealsdaily.co.za, they are a bunch of ************ posing as a legitimate online store. I should have paid the extra and order through reputable online stores