9 ½ WEEKS TO RECEIVE MY ORDER AND THAT WAS AFTER SUBMITTING A COMPLAINT TO THE CGSO

I am glad that most of you are getting superb service from Dealsdaily.co.za [aka MyDailyDeals.co.za], judging by all the glowing reviews here on hellopeter, if they are indeed genuine.

As for me, I am revolted by the service that was dished out to me and will not use them again.

This review follows my review of 22 February 2022 here. Then I gave them 2 stars. Today I would give them 0 stars if I could which is all Dealsdaily.co.za [aka MyDailyDeals.co.za] deserves after the disgusting service that was dished out to me.

I paid for my order on 24 January 2022.

My order acceptance stated, “Nationwide Delivery | 10 - 15 Working Days”. I also paid the delivery fee for the goods to be delivered to my home.

33 working days later, I received a text message informing me to collect my parcel from PEP stores in Bethulie [106 kms roundtrip from my residence - not even in the same province].

Naturally I emailed Adiel Seyed, Head of Customer Support at Dealsdaily.co.za [aka MyDailyDeals.co.za] to inform him that this was unacceptable, and that the parcel must either be delivered to my home [as per our original contract] or I must get a full refund.

A refund was out of the question and after receiving a few nonsensical responses from Adiel Seyed, I decided to submit a complaint to the CGSO (Consumer Goods and Services Ombudsman). I submitted my complaint to the CGSO on 13 March 2022.

My order was finally delivered on 31 March 2022.

It took 49 working days or 9 ½ weeks. Over 3 times their maximum indicated delivery time.