Not so bad - but can improve on customer service

I bought a Hisense but they could not deliver because of lockdown. I was already skeptical buying because of the comments but decided to take a chance. When I called to follow up about TV was told they waiting for stock from Hisense then I said i asked the lady how do I cancel and get a refund - she told me to send an email. Which I never did. A week later I called again to follow up and was told but I asked for refund and they waiting for email. Then I dent the email and two days later the money was in my account. I will still give them a 3 because I believe they can do better with customer service - call and offer me something else on offer. But am glad they refunded promptly.