MA
Marisol A
1 reviews | Active since Jan 2019
18 Jun 2019, 21:20
No customer service
On the 29th of May I purchased i12 tsw EarPods. The process went smoothly and the delivery time was quick as they arrived on the 5th of June. However since I have received the EarPods, I had a few queries regarding the operations and how to pair my EarPods as they were not paired to each other. That problem was eventually resolved and now the right EarPod cuts out every 5-10 minutes for a few seconds. The customer service has been absolutely shocking. I have been waiting since the 9th of June for a response. They claim to have a 24 hr customer service line, yet it has taken them over 9 days to respond to me.
I would never recommend this site to anybody as I feel they are completely unreliable.
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Replies (2)MA
Marisol A's updateReviewer Update
27 Jun 2019, 23:43I have still not had any resolution. I have been waiting for a week for the shipping address as I have been told to send the product back. After multiple emails, I haven’t had a response back yet. Strongly considering asking for a full refund and just sending the product back. But I’m not sure I would even get a response.
MA
Marisol A's update27 Jun 2019, 23:43
Reviewer Update
I have still not had any resolution. I have been waiting for a week for the shipping address as I have been told to send the product back. After multiple emails, I haven’t had a response back yet. Strongly considering asking for a full refund and just sending the product back. But I’m not sure I would even get a response.
MA
Marisol A's updateReviewer Update
04 Jul 2019, 15:14Although the customer service with DealnShare started off rocky, they really went ABOVE AND BEYOND to remedy my problem. They responded very quickly to my emails and did everything they could to turn this situation around. A true example of a company realizing their mistake and resolving it. Thank you DealnShare, you certainly redeemed yourself.
I would recommend their products because although mine had a slight fault and I was fully refunded for it, they are excellent products that are delivered quickly and reasonable prices. I look forward to giving DealnShare a second chance in the near future.
I would recommend their products because although mine had a slight fault and I was fully refunded for it, they are excellent products that are delivered quickly and reasonable prices. I look forward to giving DealnShare a second chance in the near future.
MA
Marisol A's update04 Jul 2019, 15:14
Reviewer Update
Although the customer service with DealnShare started off rocky, they really went ABOVE AND BEYOND to remedy my problem. They responded very quickly to my emails and did everything they could to turn this situation around. A true example of a company realizing their mistake and resolving it. Thank you DealnShare, you certainly redeemed yourself.
I would recommend their products because although mine had a slight fault and I was fully refunded for it, they are excellent products that are delivered quickly and reasonable prices. I look forward to giving DealnShare a second chance in the near future.
I would recommend their products because although mine had a slight fault and I was fully refunded for it, they are excellent products that are delivered quickly and reasonable prices. I look forward to giving DealnShare a second chance in the near future.