STILL WAITING!!! no replies from these useless bunch what ever they are

And here i am again, still no product, going onto 3 months, I email them and they don't bother to reply, oh they did at some stage reply and told me I would get it the following week at it had arrived, that was 2 weeks ago. Been trying to cancel my order and i am told on the same email that it may cost me 35% in fees to cancel....HOW CAN COMPANIES like these be allowed to operate freely????