STAY AWAY !!!!

Good Day Everyone

So I’d like to share my experience with this company.

ORDER AND DELIVERY I made an order or May 11 2023. I was notified that would get my delivery between 7-15 working days. I waited 31 working days, and a total of 44 days if you count weekends (for frustration sake). After weeks of tracking my order I got an email on the 23rd of June at 10:00 pm, that my order was delivered successfully. It is the 21 of September at the time of writing, I still have not seen my order.

CUSTOMER SERVICE

Now if you think the waiting period was frustrating wait until you deal with the customer support. I called them several times telling them I have not received my order. Every time I called I had to wait in the queue for several minutes. They kept making promises and arrangements but ultimately I just kept going in circles. It seems as if none of them really know anything. They never get back to you or follow up on anything. This process was excruciating until I finally gave up.

REFUND I received an email from buffalo stating that my order was lost in transit and that I should call them to arrange a refund. I called and waited in the queue and every time it was my turn they call got hung up. I finally got through to them, I spoke to a lady who put me on hold for nearly 30minutes. When she came back she hand no answer for me and told me she would call me to follow up. She still hasn’t called.

CONCLUSION I had read the reviews and decided to give this company the benefit of the doubt and suffered the consequences. Please don’t make the same mistake, I don’t care how desperate you are.