1 reviews | Active since Nov 2023

19 Nov 2023, 09:27

Never buy from Deulhub

Item: Dealhub
Rating: 1
Author: Eugene B

Got a broken disk and its now a Year and still no disk they dont whant to refund. dont buy anything from them. i Will leaf the emails I send and they send so you ppl can see they dont tri even to help.

Re: Re: Order DH21053 confirmed Eugene Shaun Basson

You

Why dont I get any respons from you From: Eugene Shaun Basson <***> Sent: Friday, 10 November 2023 08:16 To: Eugene Shaun Basson <***> Subject: Re: Re: Order DH21053 confirmed Hi so what is happening now I want the refund plz you take almost a year to get the disk.

Get Outlook for Android

From: Eugene Shaun Basson <***> Sent: Monday, September 11, 2023 7:30:13 pm To: *** <***> Subject: Re: Re: Order DH21053 confirmed

Since march I'm waiting for the disk

Get Outlook for Android From: Deal-Hub <***> Sent: Monday, September 11, 2023 2:56:16 PM To: *** <***> Subject: Re: Re: Order DH21053 confirmed Eugene,

Request for the disc to be replaced was sent and we are still waiting for the item from our supplier. I can assure you that once it has been received will be dispatched for delivery. Apologies for the delay and inconvenience .

Regards, Mandii

Customer Support 2 Hogsback Avenue Block 2 Constantia View Office Estate Quellerina Roodepoort Johannesburg Gauteng ***6750 On Sun, 9/10/2023, 8:11 AM GMT+2 *** wrote:

Hi this is now taking too long and every time I must wait for feedback and I dont get. I whant my refund now pls done with waiting

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: Deal-Hub Logo.jpg On Mon, 7/31/2023, 1:59 PM GMT+2 Mandisan wrote:

Hi Eugene,

I will follow up once more to find out what's the delay on your replacement order, will let you know as soon as I have feedback.

Regards, Mandii

[cid:94f5628a-45dd-4318-b0cd-e***f0] Mandisa N Customer Support 2 Hogsback Avenue Block 2 Constantia View Office Estate Quellerina Roodepoort Johannesburg Gauteng ***6750 Attachments: Deal-Hub Logo.jpg On Sat, 7/29/2023, 6:34 AM GMT+2 *** wrote:

any news or can I get the refund now Attachments: Deal-Hub Logo.jpg On Mon, 7/17/2023, 9:53 AM GMT+2 Mandisan wrote:

Hi Eugene,

I certainly understand how frustrating and disappointing this whole situation can be, I keep following up with the relevant team for your replacement order and I still do not have your new estimated delivery date. I also understand if you are no longer willing to wait anymore. Please allow me to escalate this matter to my product manager once more just to find out what is the delay on resolving this.

Regards, Mandii

Hi there is no news from youre side I whanted to buy alot of things and waited patiently for you for the ford disk software that whas broken. Almost a year now and dont get any thing, going to post all the email respons from youre side with dates at youre coment sides, so ppl can see how long you take. first time i'm waiting for somthing so long and dont get it. I whant a refund or you send me the disk. Attachments: Deal-Hub Logo.jpg On Tue, 6/20/2023, 12:42 PM GMT+2 *** wrote:

Ok thank you appreciate it.

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: Deal-Hub Logo.jpg On Tue, 6/20/2023, 12:40 PM GMT+2 Mandisan wrote:

Hi Eugene,

I certainly understand you now request for a refund however the order has already been processed with the international supplier and we are only waiting to receive it in the country. Kindly allow me to follow up once more with my product manager to find you your new tracking details.

Regards, Mandii

[cid:94f5628a-45dd-4318-b0cd-e***f0] Mandisa N Customer Support 2 Hogsback Avenue Block 2 Constantia View Office Estate Quellerina Roodepoort Johannesburg Gauteng ***7112‬ Attachments: Deal-Hub Logo.jpg On Wed, 6/7/2023, 3:25 PM GMT+2 *** wrote:

Hi can I get a refund bc I dont see that Im going to get the disk.

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: Deal-Hub Logo.jpg On Mon, 5/29/2023, 2:48 PM GMT+2 Mandisan wrote:

Hi Eugene,

Thank you for taking your time to contact us.

Please accept sincere apology for the delay in getting this matter resolved, I will follow up once more with the relevant team to find you your new tracking details as I do see that request for a replacement was submitted.

Regards, Mandii

Hi it is now 6 months Im waiting for the ford obd software disk that you needed to send me new one bc the software disk I received whas broken.

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: Deal-Hub Logo.jpg On Thu, 5/4/2023, 2:59 PM GMT+2 Mandisan wrote:

Good day,

Thank you for taking your time to contact us.

We are waiting to receive the shipment with your order at our warehouse, as soon as all the details are allocated for you an email with your tracking details will be shared.

Apologies for the delay and inconvenience caused.

Regards, Mandii

When will I get the disk of the Ford diagnostic.

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: Deal-Hub Logo.jpg On Sat, 3/25/2023, 10:23 AM GMT+2 Mandisan wrote:

Hi Eugene,

Thank you for taking your time contacting us.

Please accept my apology for the delay in my response your re-order was processed, I will follow up once more to get you your tracking number and confirm the estimated time for your delivery.

Regards, Mandii

Ok how far is the disk. Waiting from last year. Got it january disk was broken and still waiting for the disk. How long. Or do a refund. I whanted to buy more things from you bt looks like it takes to long. I started to look at other places to buy.

I think if you cant get the new disk for Ford car diagnostic for me you must refund me. Attachments: Deal-Hub Logo.jpg On Thu, 3/2/2023, 10:30 AM GMT+2 Mandisan wrote:

Good day Eugene,

Trust you are well.

We are waiting to receive your re-order from the supplier, once tracking allocated will send it you.

Please just allow few more days.

Deepest apologies for the inconvenience caused.

Regards, Mandii

How far is the order of the disk

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: download.png On Fri, 2/10/2023, 11:55 AM GMT+2 John Molaoa wrote:

Good day Eugene.

I hope this email finds you well.

A new order was placed with the supplier for the disk. Typically your new order will take 7 to 14 business days to arrive in our warehouse.

[cid:8aefb768-5bb6-409f-9bbf-31713cfbcab2] Kind Regards John M Customer Support Deal Hub Constantia View Office Estate.2 Hogsback Avenue Quellerina Roodepoort Johannesburg Gauteng ***7112‬ Attachments: download.png On Mon, 1/30/2023, 2:18 PM GMT+2 *** wrote:

Did you find out when I will get the diagnostic disk

Get Outlook for Android<https://aka.ms/AAb9ysg> Attachments: download.png On Fri, 1/20/2023, 9:58 AM GMT+2 John Molaoa wrote:

Good day Eugene.

I hope this email finds you well.

THank you for informing us of the broken disc we have escalated the matter with the supplier to provide us with a new ****.

Please accept my apology for any inconvenience caused.

Good Day Eugene Shaun Basson

Thank you for your email. We'll reply to you within 24 to 48hrs P1LYSB.

note *Please use ticket ID for all future communication or reply to this email to keep all our communication in one thread.* This email is delivered by HelpDesk

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